Shipping policy
Last updated: July 4, 2026
We take great care in preparing and shipping your order. Please read this policy carefully to understand how we manage processing times, shipping fees, carriers, and special circumstances.
Order Processing
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Orders are processed Monday through Friday, excluding statutory holidays.
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In-stock items are generally shipped within 2 to 3 business days following order confirmation and receipt of payment.
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A confirmation email will be sent once your order has been processed, followed by a tracking number once the package has been picked up by the courier.
The standard delivery time is 5 to 7 business days from the shipping confirmation. Delivery times may vary depending on the destination and product availability.
Shipping Regions
Boutique Canicule ships to Canada and the United States.
International shipping is not currently available.
Carrier and Delivery Method
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All orders are shipped by a courier company.
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A signature upon delivery is not guaranteed.
Shipping Fees
Shipping fees are calculated as follows:
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Free shipping on all orders of $150 CAD or more, before taxes.
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Flat-rate shipping fee of $15 CAD for orders under $150 CAD.
Shipping fees are automatically calculated at checkout.
Shipping fees are non-refundable, except in cases of shipping errors, damaged items, or defective merchandise.
Boutique Canicule reserves the right to modify its shipping policy at any time without prior notice.
Product Availability
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We make every effort to keep our inventory up to date. However, some items may become unavailable after your order has been placed.
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If an item is out of stock, you will be notified by email or phone, and a full refund will be issued using the original payment method.
Boutique Canicule is not responsible for inconvenience resulting from inventory shortages or unexpected order cancellations.
Delivery Tracking and Missing Packages
If the tracking information indicates that your package has been “delivered” but you have not received it:
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Please wait 5 full business days after the stated delivery date, as delivery delays or scanning errors may occur.
Once a package has been confirmed as delivered to the address provided at the time of purchase, Boutique Canicule is not responsible for the package.