Frequently Asked Questions
Returns are accepted under certain conditions. For hygiene reasons, underwear and swimwear are final sale and cannot be returned.
If you wish to return one or more other items purchased online, please consult our full return policy for details and applicable fees.
Yes. Shipping fees vary depending on the order, but shipping is free everywhere in Canada for online purchases of $150 or more, before taxes.
Boutique Canicule reserves the right to modify shipping fees without notice. Consult our shipping policy for more details.
If your order has not yet been processed, it may be possible to make changes to it. Please contact us as soon as possible after placing your order.
Once the order is being prepared or has been shipped, it will no longer be possible to modify it.
A confirmation email will be sent to you as soon as your order is processed, with a tracking number once the package is picked up by the courier company
The standard delivery time is 5 to 7 business days from the shipping confirmation. These times may vary depending on the destination and product availability.
No, creating an account is not mandatory. However, it allows you to track your orders, view your purchase history, and manage your returns more easily.
You can change your password at any time from the login page by clicking on "Forgot your password?" You will receive a link by email to securely create a new one.
Yes, we offer e-gift cards in the amount of your choice. They can be used online or in-store, buy them here.