Frequently Asked Questions

Browse our frequently asked questions to find the answers you need before contacting us for assistance.

Frequently asked questions

How can I return one or more items from my online order?

Returns are accepted under certain conditions. For hygiene reasons, underwear and swimwear are final sale and cannot be returned.

If you would like to return any other item(s) purchased online, please see our full return policy for details and applicable fees.

Are there any shipping fees?

Yes. Shipping fees vary depending on your order, but shipping is free anywhere in Canada on online purchases of $150 or more, before taxes.

Boutique Canicule reserves the right to change shipping fees without notice. See our shipping policy for more details.

Can I change my order?

If your order has not been processed yet, we may still be able to make changes to it. Please contact us as soon as possible after placing your order.


Once your order is being prepared or has shipped, it can no longer be changed.

How can I track my order?

You will receive a confirmation email as soon as your order is processed, along with a tracking number once your package has been picked up by the courier.

Standard delivery time is 5 to 7 business days from shipping confirmation. Delivery times may vary depending on the destination and product availability.

Do I need to create an account?

No, creating an account is not required. However, an account lets you track your orders, view your purchase history and manage your returns more easily.

How can I change my account password?

You can change your password at any time from the login page by clicking “Forgot your password?”. You'll receive an email with a link to securely create a new one.

Do you offer gift cards?

Yes, we offer e-gift cards in the amount of your choice. They can be used online or in store — buy yours here.