Privacy policy

Last updated: July 29, 2025

This Privacy Policy explains how Boutique Canicule (“we”, “our”, or “the Company”) collects, uses, discloses, and protects personal information obtained through its website, www.boutiquecanicule.ca, and in the course of providing its services.

This policy complies with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25). It applies to all customers, users, and visitors to our site and services.

The business entities operating under the Boutique Canicule name are:

  • 9214-0904 Québec Inc.

  • 9343-5279 Québec Inc.

1. Scope and Consent

By accessing or using our website, creating an account, submitting personal information, or making a purchase, you consent to the practices described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

Please note that withdrawing consent may affect your ability to access certain features or services.

2. What Personal Information We Collect

We collect only the personal information necessary to provide our services, fulfill legal obligations, and improve the user experience. This may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login information

  • Order and transaction history

  • Payment confirmation details (payment method, confirmation codes – never full credit card numbers)

  • Communications with customer service

  • IP address and device/browser information

  • User behaviour on our website (pages visited, time spent, referral links)

3. How We Collect Your Information

Personal information is collected directly from you when you:

  • Place an order

  • Create or update an account

  • Subscribe to our newsletter or promotional emails

  • Contact us by email, phone, or via contact forms

  • Participate in contests or surveys

We also collect certain information automatically through cookies, analytics tools, and log files, as described in section 9.

4. How Your Information Is Used

We use your personal information for the following purposes:

  • To process and fulfill orders, including shipping, payment processing, and delivery confirmation

  • To communicate with you regarding your account, purchases, returns, or inquiries

  • To send promotional emails or newsletters, where consent has been given

  • To maintain and improve the website’s functionality, content, and security

  • To detect and prevent fraud or unauthorized activity

  • To comply with legal and regulatory obligations

We will not use your personal information for any purpose not disclosed in this policy without your consent.

5. How Your Information Is Shared

Boutique Canicule does not sell or rent personal information.

We may share your personal information with third parties only in the following circumstances:

  • With Shopify Inc., which hosts our e-commerce platform, manages transactions, and stores customer account data. Shopify’s privacy practices are available at https://www.shopify.com/legal/privacy.

  • With payment processors (e.g., Shopify Payments, PayPal) to securely process your payments.

  • With shipping carriers (e.g., Canada Post) to fulfill delivery of your purchases.

  • With email and CRM platforms (e.g., Klaviyo or similar, if used) to send transactional and promotional communications.

  • With legal authorities or regulators when required to comply with legal obligations, subpoenas, court orders, or law enforcement requests.

  • During business transactions, such as a sale or merger, where permitted by law.

All service providers are contractually bound to protect your data and may only use it to provide services on our behalf.

6. Data Storage and International Transfers

Personal data collected through our website is stored securely on Shopify’s servers, which may be located in Canada, the United States, or the European Union.

By using our website, you consent to the international transfer and storage of your data in jurisdictions outside your province or country of residence. These transfers are subject to protective safeguards as required by applicable laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for tax, accounting, and legal reporting purposes.

Once personal information is no longer required, it is securely deleted or anonymized.

You may request deletion of your personal information at any time, subject to legal retention requirements.

8. How We Protect Your Information

We take the protection of your personal data seriously and implement physical, organizational, and technological safeguards appropriate to the sensitivity of the information.

These include:

  • Secure socket layer (SSL) encryption for website traffic

  • Restricted internal access to customer data

  • Secure hosting infrastructure (via Shopify)

  • Staff training on privacy compliance and handling of sensitive data

No method of transmission or storage is entirely secure. In the event of a breach involving your personal information, we will notify you and the Commission d’accès à l’information du Québec in accordance with the law.

9. Cookies and Online Tracking

Our website uses cookies and similar technologies to optimize your browsing experience, enable key features such as shopping cart functionality, and gather anonymized analytics data.

Cookies may also be used for advertising and remarketing purposes in compliance with Canadian anti-spam and privacy laws. These include services such as Google Ads, Meta (Facebook/Instagram), and Shopify’s own marketing tools.

You may adjust your browser settings to disable cookies. However, certain features of the site may not function properly if cookies are blocked.

10. Your Rights and Access to Information

Under Law 25 and PIPEDA, you have the following rights:

  • The right to access the personal information we hold about you

  • The right to correct any inaccurate or outdated information

  • The right to withdraw your consent for non-essential uses

  • The right to request the deletion of your information (subject to legal requirements)

  • The right to file a complaint with a privacy regulator if you believe your rights have been violated

To exercise any of these rights, please contact our designated Privacy Officer at the address below.

We may require proof of identity before responding to certain requests.

11. Complaints and Contact Information

If you have questions or concerns regarding this policy, our data practices, or if you wish to exercise your privacy rights, please contact our Privacy Officer:

Privacy Officer – Boutique Canicule
Email: info@boutiquecanicule.ca
Address: 291, rue Principale Ouest, Magog, QC J1X 2A8
Phone: +1 (819) 769-4009

We respond to all privacy inquiries within 30 days. If you are unsatisfied with our response, you may contact the Commission d’accès à l’information du Québec to file a formal complaint.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or Shopify’s infrastructure. The revised policy will be posted on this page with an updated revision date.

We encourage you to consult this policy regularly to stay informed about how we protect your personal information.