FAQ
Returns are accepted under certain conditions. For hygiene reasons, underwear and swimwear are final sale and cannot be returned.
If you wish to return another item, please contact our team within 24 hours of receiving the package.
See our full return policy for details and applicable fees.
Yes. Shipping costs vary by order, but shipping is free across Canada for online purchases of $100 or more, before taxes.
Orders are shipped via Canada Post within 5 to 7 business days of order processing.
Boutique Canicule reserves the right to modify delivery costs without notice.
If your order has not yet been processed, it may be possible to make changes. Please contact us as soon as possible after placing your order.
Once the order is being prepared or shipped, it will no longer be possible to modify it.
Once your order is processed, you will receive a confirmation email.
Your Canada Post tracking number will only be sent to you once the package has been picked up by Canada Post.
Delivery time is estimated between 5 and 7 working days .
No, creating an account is not mandatory. However, it allows you to track your orders, view your purchase history, and manage your returns more easily.
You can change your password at any time from the login page by clicking on "Forgot your password?" You will receive a link by email to securely create a new one.
Yes, we offer eGift cards in any amount. They can be used online or in-store; purchase them here .